The federal government, through the Nigerian Electricity Regulatory Commission (NERC), has warned Distribution Companies (DisCos) against charging customers for replacing faulty or obsolete meters.
- NERC emphasized that, per Order No.
NERC/246/2021, DisCos must replace faulty meters at no cost to customers unless damage was caused by the customer.
- The Commission reiterated that customers should not be forcibly moved to estimated billing due to faulty meters.
- In a statement on its X page, NERC stated that it is aware of some DisCos instructing customers to pay for meter replacements, which violates its order.
- NERC’s Order mandates that no customer with a functioning meter should be migrated to estimated billing.
- If a DisCo determines a meter is obsolete or faulty, it must replace it free of charge, unless the customer caused the issue.
- The Commission reaffirms its commitment to protecting customer interests and enforcing compliance with regulatory standards.
