- NCAA summons Kenya Airways: The Nigerian Civil Aviation Authority (NCAA) has summoned Kenya Airways over the maltreatment of a Nigerian passenger.
- Passenger denied boarding: The passenger, Gloria Omisore, was denied boarding due to visa requirements.
- Heated exchange: A viral video showed a heated exchange between Omisore and a Kenya Airways agent.
- Airline’s response: Kenya Airways claimed Omisore resorted to inappropriate behaviour, removing and throwing used sanitary pads at their employees.
- NCAA’s stance: The NCAA stated that the airline staff were unprofessional and the airline must bear responsibility for the passenger’s treatment.
Nigerian Aviation Authority Summons Kenya Airways Over Maltreatment of Passenger
The Nigerian Civil Aviation Authority (NCAA) has summoned Kenya Airways to its headquarters in Abuja over a viral video showing a heated exchange between a Nigerian passenger, Gloria Omisore, and a Kenya Airways agent at the transfer desk in Nairobi.
The passenger, who was travelling from Lagos to Paris and Manchester, was denied boarding due to visa requirements. She was offered an alternative route, which she refused, and subsequently demanded accommodation, which the airline does not provide in such cases.
The airline claimed that the passenger resorted to inappropriate behaviour, removing and throwing three used sanitary pads at their employees. However, the NCAA has taken a strong stance, stating that the airline staff were unprofessional and that the airline must bear responsibility for the passenger’s treatment.
The NCAA has referred Kenya Airways to Part 19 of the NCAA Regulations 2023 and has summoned the airline to its headquarters in Abuja. The authority is committed to protecting the rights of all stakeholders.
